Data Analyst

We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

As an analyst on the Payments Health Operations team, you will be charged with monitoring and maintaining payments performance for Stripe’s largest users. This will include triaging, investigating, and responding to detected regressions in authentication and cost rates; providing in-depth analysis of performance degradations; answering queries from our product support and technical account management teams; and engaging with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates while minimizing their costs and fraud.

You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds-flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation.

Responsibilities

• Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks.

• Analyze cost checkers to ensure our cost models' accuracy.

• Respond to performance inquiries from technical account managers, product support teams, and other internal Stripe teams.

• Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions.

• Provide fast, accurate responses to complex support inquiries from partners.

• Partner with internal and external teams to validate the accuracy of Stripe’s financial data.

• Introduce data and process efficiencies to meet the scale and speed of Stripe.

• Identify and automate inefficient operational processes to reduce manual workloads.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Have at least 1 year of experience in a technical role, with experience writing SQL queries to query relational databases.

• Have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges.

• Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.

• Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders.

• Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.

• Have experience identifying and triaging technical issues.

• Possess a demonstrated track record of process improvement and proactive problem-solving.

• Have excellent written and verbal communication skills in both English and Spanish.

Preferred qualifications

• Payments expertise (working with financial partners, optimizing processing errors, managing payment costs).

• Experience operating in a high-growth technology company.

• Python or Scala knowledge.