Principal Designer - AI Workflows & Processes

What you'll do

• Lead design across a portfolio of agency engagements — owning outcomes, supporting project teams, and driving modernisation across different domains and contexts

• Shape how the design team's workflows and processes evolve with AI — running experiments across projects, carrying learnings forward, and turning what works into repeatable process

• Build the collaboration model between design and adjacent streams: product, engineering, data, and business — using AI as a lever to improve how teams work together

• Identify where new tools need to be built or adopted, from AI-assisted research and synthesis to new ways of prototyping and communicating decisions

• Hire, mentor, and grow designers — creating the conditions for the team to do their best work across diverse and demanding engagements

You'll thrive here if

• You treat workflow and process as real design problems — worth the same rigour as anything you'd ship to a user

• You run experiments to get to outcomes, not just to learn — you close the loop and drive change based on what you find

• You're as comfortable in the weeds of a project as you are setting direction across a portfolio

• You get energy from other people's growth, and see building a strong team as some of the most important work you do

[What we are looking for]

• 12+ years in design, with meaningful time at senior or lead level running teams and cross-functional programmes

• A track record of shaping how design teams operate — not just delivering design work, but improving the workflows and processes around it

• Genuine curiosity about AI and its implications for design workflows — you don't need to have all the answers, but you need to be actively working through the questions

• Over the last one to two years, you've been actively experimenting: new workflows, new team shapes, new ways of collaborating — not just following the conversation, but running your own tests and forming your own views

• Strong cross-functional credibility — someone who can work as a peer with product, engineering, and data leads, not just an advocate for design

• Experience hiring, developing, and retaining designers across different disciplines and levels

What you can expect

• A mandate to shape something genuinely new — this isn't a maintenance role, it's a build role

• Real influence at the team level, with the seniority and space to make calls that matter

• A team that takes design seriously and a leadership group that wants to understand what AI means for how we work — not just what it means for what we build

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech