NICE · India - Pune · posted today
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The AI Automation Expert – Professional Services is responsible for designing, building, and scaling AI‑driven automations that improve efficiency, quality, and cost‑to‑serve across Actimize Professional Services. This role focuses on integrating enterprise systems, understanding professional services delivery processes end‑to‑end, and implementing AI solutions that deliver measurable business value.
The role works closely with PS leadership, AI Champions, and enterprise AI governance teams to execute approved automation initiatives aligned to defined ROI and cost optimization priorities.
How will you make an impact?
AI Automation Design & Engineering
Professional Services Process Enablement
ROI & Value Realization
Scaling, Adoption & Governance
Have you got what it takes?
You will have an advantage if you also have:
What’s in it for you?
Join an ever‑growing, market‑disrupting global company where teams—comprised of the best of the best—work in a fast‑paced, collaborative, and innovative environment. As the market leader, every day at NICE is a chance to learn, grow, and make an impact, with endless opportunities across roles, domains, and geographies.
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11449
Reporting into: Group Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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NICE · India - Pune